{"id":153,"date":"2024-10-31T08:07:31","date_gmt":"2024-10-31T13:07:31","guid":{"rendered":"http:\/\/localhost\/Proy_lili\/?page_id=153"},"modified":"2025-02-04T16:33:40","modified_gmt":"2025-02-04T21:33:40","slug":"formato-de-registro-pqr","status":"publish","type":"page","link":"https:\/\/www.rstelecomunicaciones.com\/?page_id=153","title":{"rendered":"Formato de registro PQR"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">A trav\u00e9s de esta web usted podr\u00e1 radicar una PQR.<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-cf9c52cf-fa60-48be-919d-5dc08a1bfcfc wpforms-render-modern\" id=\"wpforms-686\"><form id=\"wpforms-form-686\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"686\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F153\" data-token=\"11f17e811e36f34abfe6b3496be5a50d\" data-token-time=\"1776847118\"><noscript class=\"wpforms-error-noscript\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/div><div class=\"wpforms-field-container\">\t\t<div id=\"wpforms-686-field_2-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"2\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-686-field_2\" >de  fundamenta<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-686-field_2\" class=\"wpforms-field-medium\" name=\"wpforms[fields][2]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-686-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-686-field_1\">Nombre y Apellido <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-686-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-686-field_1-error\" required><\/div><div id=\"wpforms-686-field_12-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-686-field_12\">Tipo de documento <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-686-field_12\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][12]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Seleccion una opci\u00f3n<\/option><option value=\"C.C\"  class=\"choice-1 depth-1\"  >C.C<\/option><option value=\"NIT\"  class=\"choice-2 depth-1\"  >NIT<\/option><option value=\"PPT\"  class=\"choice-3 depth-1\"  >PPT<\/option><\/select><\/div><div id=\"wpforms-686-field_13-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-686-field_13\">N\u00famero de documento (CC. \/ NIT \/PPT )  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-686-field_13\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][13]\" step=\"any\" aria-errormessage=\"wpforms-686-field_13-error\" required><\/div><div id=\"wpforms-686-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-686-field_4\">Direcci\u00f3n <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-686-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-686-field_4-error\" required><\/div><div id=\"wpforms-686-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-686-field_5\">Tipo de petici\u00f3n <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-686-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Seleccione una opci\u00f3n<\/option><option value=\"Queja\"  class=\"choice-1 depth-1\"  >Queja<\/option><option value=\"Reclamo\"  class=\"choice-2 depth-1\"  >Reclamo<\/option><option value=\"Recurso de reposici\u00f3n y en subsidio de apelaci\u00f3n\"  class=\"choice-3 depth-1\"  >Recurso de reposici\u00f3n y en subsidio de apelaci\u00f3n<\/option><\/select><\/div><div id=\"wpforms-686-field_6-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"6\"><fieldset><legend class=\"wpforms-field-label\">Tipo de servicio <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-686-field_6\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-686-field_6_1\" name=\"wpforms[fields][6]\" value=\"Internet\" aria-errormessage=\"wpforms-686-field_6_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-686-field_6_1\">Internet<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-686-field_6_2\" name=\"wpforms[fields][6]\" value=\"Televisi\u00f3n\" aria-errormessage=\"wpforms-686-field_6_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-686-field_6_2\">Televisi\u00f3n<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-686-field_7-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-686-field_7\">Correo electr\u00f3nico <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-686-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" spellcheck=\"false\" aria-errormessage=\"wpforms-686-field_7-error\" required><\/div><div id=\"wpforms-686-field_8-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-686-field_8\">N\u00famero de contacto <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-686-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" step=\"any\" aria-errormessage=\"wpforms-686-field_8-error\" required><\/div><div id=\"wpforms-686-field_9-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-686-field_9\">Cuales son los hechos en los que se fundamenta la petici\u00f3n, queja\/reclamo o recurso?  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-686-field_9\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][9]\" aria-errormessage=\"wpforms-686-field_9-error\" required><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-686-field_2-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-686-field_2-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-686-field_2-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"686\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=\/wp\/v2\/pages\/153\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-686\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.rstelecomunicaciones.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Cargando\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"wp-block-heading\">Informaci\u00f3n importante:<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Estimado cliente: Usted puede interponer sus peticiones, quejas y recursos a trav\u00e9s de:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nuestra l\u00ednea de atenci\u00f3n: +57 (318)599-1611<\/li>\n\n\n\n<li>P\u00e1gina Web: <a href=\"https:\/\/www.rstelecomunicaciones.com\/\">www.rstelecomunicaciones.com<\/a><\/li>\n\n\n\n<li>En nuestras oficina situada en: Carrera 23 # 5 \u2013 12, Fortul, Arauca.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Para ello es necesario que suministre la siguiente informaci\u00f3n:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nombres y apellidos o raz\u00f3n social del cliente.<\/li>\n\n\n\n<li>Tipo y n\u00famero de documento.<\/li>\n\n\n\n<li>Direcci\u00f3n&nbsp;para el env\u00edo de la respuesta (f\u00edsica o de correo electr\u00f3nico).<\/li>\n\n\n\n<li>Tipo de requerimiento:&nbsp;Petici\u00f3n, Queja o Recursos<\/li>\n\n\n\n<li>Motivo del&nbsp;requerimiento.<\/li>\n\n\n\n<li>Correo electronico<\/li>\n\n\n\n<li>Tel\u00e9fonos de contacto.<\/li>\n\n\n\n<li>Descripci\u00f3n de los hechos en que se fundamenta la petici\u00f3n, solicitud o&nbsp;recurso.<\/li>\n<\/ul>\n\n\n\n<p>Daremos&nbsp;respuesta dentro de los 15 d\u00edas h\u00e1biles siguientes a la fecha de su presentaci\u00f3n. En caso de ser necesario recopilar pruebas adicionales para atender su requerimiento, el tiempo de respuesta se ampliar\u00e1 por un periodo igual, lo cual le ser\u00e1 informado previamente.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A trav\u00e9s de esta web usted podr\u00e1 radicar una PQR. Informaci\u00f3n importante: Estimado cliente: Usted puede interponer sus peticiones, quejas y recursos a trav\u00e9s de: Para ello es necesario que suministre la siguiente informaci\u00f3n: Daremos&nbsp;respuesta dentro de los 15 d\u00edas h\u00e1biles siguientes a la fecha de su presentaci\u00f3n. En caso de ser necesario recopilar pruebas &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.rstelecomunicaciones.com\/?page_id=153\" class=\"more-link\">Leer m\u00e1s<span class=\"screen-reader-text\"> \u00abFormato de registro PQR\u00bb<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":693,"parent":2,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-153","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=\/wp\/v2\/pages\/153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=153"}],"version-history":[{"count":10,"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=\/wp\/v2\/pages\/153\/revisions"}],"predecessor-version":[{"id":825,"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=\/wp\/v2\/pages\/153\/revisions\/825"}],"up":[{"embeddable":true,"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=\/wp\/v2\/pages\/2"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=\/wp\/v2\/media\/693"}],"wp:attachment":[{"href":"https:\/\/www.rstelecomunicaciones.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}